Professional Sewage Cleanup Company in St. Charles

Standard homeowners insurance policies typically do not cover sewage backup damage. However, many insurance companies offer a separate endorsement or rider called a 'Sump Pump and Sewer Backup' policy that you can add to your existing coverage for an additional premium, usually between $40 and $150 per year. This endorsement typically covers cleanup costs, repair of damaged property, and replacement of personal belongings affected by the backup. We strongly recommend checking your policy or calling your insurance agent to confirm whether you have this coverage. If you do, Eversafe Restoration works directly with insurance adjusters throughout the St. Louis metro area. We document everything thoroughly with photographs, moisture readings, and detailed inventories to support your claim and bill your insurance company directly whenever possible.

No, and we strongly advise against attempting DIY sewage cleanup. Raw sewage is classified as Category 3 or 'black water' by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), meaning it contains dangerous pathogens including E. coli, Salmonella, Hepatitis A, and parasites like Giardia and Cryptosporidium. These microorganisms can cause severe illness, hospitalization, and in rare cases, death. Standard household cleaning products are completely ineffective against these biohazards. Professional sewage cleanup requires EPA-registered hospital-grade disinfectants, full personal protective equipment including respirators and Tyvek suits, and proper disposal methods for contaminated materials. Additionally, without professional-grade extraction equipment and dehumidifiers, hidden moisture can lead to mold growth within 24 to 48 hours, creating a secondary health hazard. The health risks simply are not worth it when professional help is available.

The cost of professional sewage cleanup varies significantly based on several factors. For a typical basement sewage backup in the St. Charles area, costs generally range from $2,000 to $10,000 or more depending on the extent of contamination. Key factors affecting price include the total square footage affected, depth of standing sewage, types of materials contaminated (concrete is easier to clean than carpet or drywall which must be removed), accessibility of the affected area, and whether structural components like subflooring need replacement. Additionally, proper disposal of biohazardous waste at certified facilities adds to the cost. We provide free on-site estimates and work with your insurance company to maximize your coverage. Many of our St. Charles and O'Fallon customers find that their sewer backup endorsement covers most or all of the cleanup costs, making their out-of-pocket expense minimal.

Eliminating sewage odor requires a multi-step approach that goes far beyond air fresheners or household deodorizers. First, we must completely remove the source by extracting all standing sewage and removing any porous materials that have absorbed the waste, including carpet, carpet padding, drywall up to at least 12 inches above the water line, and insulation. Next, we thoroughly clean and disinfect all remaining surfaces with EPA-registered antimicrobial agents. Then we apply professional enzymatic cleaners that break down the organic compounds causing the odor at a molecular level. For persistent odors, we deploy industrial ozone generators or hydroxyl generators which neutralize airborne odor particles throughout the entire structure. Finally, we may seal concrete or other porous surfaces with specialized odor-blocking sealants. This comprehensive approach ensures odors are permanently eliminated rather than temporarily masked.

The timeline for professional sewage cleanup depends on the severity of the contamination and the size of the affected area. For a typical basement sewage backup, the initial extraction and removal of contaminated materials usually takes one to two days. However, the complete restoration process including structural drying and sanitization typically adds an additional two to four days. A small bathroom backup might be completed in a single day, while a severe whole-basement flood with significant material damage could take a week or longer. Throughout the St. Charles County area, we respond to emergencies 24 hours a day, 7 days a week, and our crews begin work immediately upon arrival. We use commercial-grade dehumidifiers and air movers to accelerate drying and monitor moisture levels with professional meters to ensure the space is completely dry before reconstruction begins.

In the restoration industry, water damage is classified into three categories based on the level of contamination. Category 1 is 'clean water' from sources like broken supply lines. Category 2 is 'gray water' containing some contaminants, such as washing machine overflow. Category 3, known as 'black water,' is grossly contaminated water containing pathogenic agents and is considered an immediate health hazard. Sewage backups are always classified as Category 3 black water regardless of their source. This classification also includes floodwater from rivers or streams, water that has contacted soil for extended periods, and any water contaminated with fecal matter or toxic substances. Category 3 water requires the most stringent cleanup protocols, including full personal protective equipment for technicians, HEPA air filtration, removal of all porous materials that contacted the water, and thorough disinfection with EPA-registered antimicrobial products. Only certified professionals with proper training and equipment should handle black water damage.

Yes, Eversafe Restoration provides 24/7 emergency sewage removal services throughout St. Peters, St. Charles, O'Fallon, Wentzville, Chesterfield, and the entire St. Louis metro area. Our crews are on call around the clock, every day of the year, including holidays. When you call our emergency line at (636) 219-9302, you will speak with a real person who can dispatch a team to your St. Peters location immediately. In most cases, we arrive within 60 minutes of your call. We handle both residential and commercial sewage emergencies, from single-bathroom backups to large-scale municipal sewer overflows affecting multiple properties. Time is critical with sewage damage because bacterial growth accelerates rapidly, and Category 3 water can begin causing additional damage and health hazards within hours. The sooner we begin extraction and disinfection, the better the outcome for your property and your health.

While we strongly recommend professional cleanup for any sewage contamination, if you must interact with the affected area before professionals arrive, prioritize your safety first. Never enter a sewage-contaminated area without rubber boots, rubber gloves, eye protection, and ideally an N95 respirator. Do not use your regular household vacuum, as it will spread contamination and cannot be safely cleaned afterward. The professional approach involves first extracting all standing liquid using specialized equipment designed for biohazardous materials. Next, we thoroughly scrub the concrete with professional-grade antimicrobial cleaning agents specifically designed for Category 3 water. Because concrete is porous, we then apply deep-penetrating disinfectants and allow adequate dwell time for the chemicals to work. In many cases, the concrete must be sealed with an odor-blocking encapsulant to prevent any residual contamination from off-gassing. We then use commercial dehumidifiers to ensure the concrete dries completely, as trapped moisture can lead to mold growth beneath future flooring installations.